entrance

FAQ

  • WHAT TIME IS CHECK-IN?

Check-in time is from 2pm.

  • WHAT TIME IS CHECK-OUT?

Check-out time is by 11am on the day of departure.

  • Do you open 24 hours?

For guests convenience we operate 24 hour service.

  • CAN I HAVE A LATE CHECK-OUT?

We strive to be as helpful as possible if you need a late check-out. Please speak
with Reception, and we will advise on possibilities and charges.

  • WHAT IS THE CANCELLATION POLICY?

Cancelation is free on all room bookings (except for advance purchase) if we
are notified in writing 72 hours (3 days) before your scheduled arrival.

  • HOW DO I GET TO THE HOTEL?

Please see the Location page of this website.

  • WHAT IS THE NEAREST TUBE STATION?

Goodge Street (Northern Line), Euston Square (Hammersmith and City, Circle
and Metropolitan lines), Warren Street (Victoria Line, Northern line) are all
within a 5- to 10-minute walk from Regency House Hotel.

  • HOW NEAR ARE YOU TO LONDON`S AIRPORTS?

London City and Heathrow Airport are each an hour’s drive from the hotel
(depending on traffic).

Alternatively, we’re 15 minutes from Paddington Station, which is then only 15
minutes to the airport on the Heathrow Express.

Gatwick Airport is 90 minutes away by car. Alternatively you can take the
London Underground to Victoria (a 20-minute journey), where you can take
the 40-minute Gatwick Express train to the airport.

  • IS PARKING AVAILABLE?

Off-site parking is available, with discounted rates for guests of Regency House
Hotel. Pre-booking is required. Guests who book directly will receive
discounted code for the parking on their booking confirmation.

  • IS INTERNET ACCESS AVAILABLE?

High-speed Wi-Fi access is complimentary throughout the hotel, in all guest
rooms and public areas.

  • DO YOU HAVE A LIFT?

No. Although we do offer a 24 hour porterage service to help with your
luggage.

  • LUGGAGE STORAGE?

Hotel guests are able to leave their luggage either on arrival (before check-in)
or departure (during the day) at no extra charge.

  • DO YOU HAVE SPECIAL FACILITIES FOR CHILDREN?

We are able to provide baby cots upon request.

  • CAN CHILDREN SHARE MY ROOM?

Children under five years of age can stay free of charge when using existing
beds. For more information, please call us on (44) 020 7183 7734

  • DO YOUR ROOM RATES INCLUDE VAT?

Yes.

  • DO YOU HAVE WHEELCHAIR ACCESSIBLE ROOMS?

We do have rooms available on the ground floor, but unfortunately none of
our accommodation is specifically adapted for wheelchair users.

  • DO YOU HAVE SMOKING ROOMS?

No. Our hotel is non-smoking through-out. Designed smoking areas located in
the garden outside.

  • IS THE HOTEL AIR-CONDITIONED?

Yes, air-conditioning is available in all rooms.

  • DO YOU PROVIDE EXPRESS CHECK-OUT?

Yes.

  • STILL HAVE A QUESTION?

Contact any member of our staff by email at bookings@regencyhouse-
hotel.com or call at (044)020 7637 1804

LiveZilla Live Chat Software